Volunteer Training Program

At Community Solutions, we believe that our commitment to volunteer development is the key to our success.

And our excellent mediators are the primary reason that we handle the widest variety of cases in the Central Oregon tri-county area.

All of our volunteers are required to take our Basic Mediation Training (BMT) course, which meets the requirements of the University of Oregon (UO) policy and the standards adopted by Resolution Oregon (https://www.resolutionoregon.org/) , which includes observations, co-mediation, and senior mentor coaching. Volunteers must also keep current with their hours of Continuing Education (CE) as required per UO policy and OACDRC standards. We also coordinate regular “brown bag” trainings as well as other resources to keep our mediators connected and involved.

In addition, many of our volunteers have successfully completed advanced training in areas such as: Court Procedures, Parenting Plan and Dissolution, Oregon Foreclosure Avoidance Program (OFAP), FED Procedures for landlord/tenant cases, Manufactured Communities, and Probate Guardianship/Conservatorship.

Upon completion of the BMT course, we meet individually with volunteers to complete their coaching, and review their background, experience and personal goals as they relate to community service and mediation. We also review confidentiality, conflict of interest, and background check requirements prior to a volunteer beginning their role as a mediator.